We understand that circumstances may change, and we strive to be fair in addressing cancellations. Our policy aims for transparency and protecting both our work and your investment.
1. Cancellation Rights
- Before Work Begins: If you cancel the project before any design or development work has commenced, you are eligible for a full refund of any deposit paid, minus any non-refundable transaction fees.
- After Work Begins: Once design or development work has begun, refunds become less feasible due to time and resources invested. Consider the following:
- Early Stages: If you cancel within the initial concept/wireframe phase, we may offer a partial refund based on work completed.
- Advanced Stages: Cancellations during later development stages are unlikely to qualify for a refund.
- Contractual Obligations: Your specific contract may outline additional cancellation terms.
2. Process for Cancellation
- Written Notice: All cancellations must be submitted in writing (email is acceptable) to info@grandissantstech.com.
- Effective Date: The cancellation is effective upon our written confirmation to you.
- Work Cessation: We will cease work upon receiving your cancellation notice, except for any steps needed to securely document the project’s current state.
3. Reasons We Might Cancel
We reserve the right to cancel a project under the following circumstances:
- Non-payment: Failure to adhere to the agreed payment schedule.
- Unreasonable Delays: Delays from your end significantly exceeding agreed timelines, hindering progress.
- Breach of Contract: Violation of any Terms within the project contract.
- Unprofessional Conduct: Abusive or threatening behavior towards our team.
4. Refunds (When Applicable)
- Timing: Refunds will be processed within [number] business days of cancellation confirmation.
- Method: Refunds will be issued via the original payment method, unless otherwise agreed upon.
5. Ownership of Incomplete Work
- In most cancellation scenarios, you will not have any rights to use the incomplete website design or code. Exceptions may be made on a case-by-case basis and may incur additional fees.
6. Chargebacks
- If you initiate a chargeback without first attempting to resolve the issue through our cancellation process, we reserve the right to contest the chargeback and potentially take legal action.
Contact Us
We prefer to work amicably toward a solution in the event of any issues. Please contact us at info@grandissantstech.com if you have any questions or wish to discuss a potential cancellation.